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ConnecTel Virtual PABX exchange provides a reliable solution that enables 24*7 connectivity of the organization for all its communication needs. Virtual PABX provides productive and innovative IP-PBX features catering to needs of small to large organizations.
Virtual PABX Exchange Comparison
| ConnecTel PRI Advantages | |
| Conventional PABX | ConnecTel Virtual PABX |
| 1. Fixed solutions without any customization options as per business needs. | Customized solution for one person company to large organizations. Best suited for effective internal and external communication. |
| 2. High Setup costs with limited lines and call capacity. | Hosted at ConnecTel Data center. No need to install any telephony hardware. Use existing network infrastructure for telephony needs. Reduced TOC (total cost of ownership) by maintaining single network for both voice and data services. |
| 3. Limited availability of phone lines & numbers. | Sequential phone numbers for office with additional allocated numbers for future use. |
| 4. Requires regular maintenance and up gradation costs. | Automatic exchange upgrades; dedicated technical team to manage customer exchange at ConnecTel data center. |
| 5. Lacks effective inside and outside communication. | Efficient call management and handling to increase inbound and outbound communication effectiveness |
| 6. Requires additional hardware to support IVR, auto attendant and voice mail features. | Enhanced IVR and auto attendant features to handle inbound calls effectively. |
| 7. Limited support for customer care/support departments. | Customizable for the department needs. Excellent solution for call centers and support departments with efficient call management and routing mechanism. |
| 8. Limited accessibility. Accessible from within the office. No options for the commuters staff. | Voice mail accessibility from anywhere around the world through Internet. |
| 9. Standalone system with no software integration options. | API availability to connect with MS outlook softwares. |
| 10. Call charges for local and international calls. | Free calls between offices connected with the ConnecTel Virtual PABX. Cost effective ConnecTel call charges for local, nationwide, and international calls. |
| 11. Provides limited control and difficult for administration. | User friendly web based management interfaces. Easy to manage and control from anywhere in the world. |
| 12. Only copper infrastructure availability in the city, that is old, not reliable and poor in quality. | Uses reliable, self healing, high availability fiber optic infrastructure of ConnecTel. |
| ConnecTel Virtual PABX Advantages | |
| Quick Setup with minimum capital costs | |
| Minimum Maintenance Overheads - Reliable Solution | |
| Scalable Solution with Unlimited Call Support | |
| Corporate Outlook for the Company | |
| Effective Call Management Features | |
| Get Connected with all Existing & Potential Customers | |
| 24*7 Connectivity with Contacts | |
| Call Center Feature Capable | |
| Real time Call Monitoring and Reporting | |
| Virtual Office Features | |
| Wireless LAN Mobiles Connectivity | |
| Economic & Reliable Telephony System | |
| Tariff | ||
| Description | Package 1 | Package 2 |
| Number of Lines | 1 - 8 | 9 or more |
| Monthly Charges | ||
| Per Line | Rs. 100 | Rs. 30 per additional Line |
| One time Set up Cost | Rs. 1,000 | Rs. 2,500 |
| 17% GST is applicable on all charges Line = Trunk + Extension, e.g., if there are 2 Trunks and 6 Extensions, total lines would be 8. | ||
| Virtual PABX Exchange service will be available to selected clients as per following specifications: (Trial period tenure: 2 months) | |
| Potential customers will be signed up for provision of service during trial period | |
| Service trial period will commence, with affect from the date of service sign up | |
| No Set up Cost for the potential customers | |
| Corporate Outlook for the Company | |
| No recurring charges applicable on trunks(lines) & PBX extensions | |
| Customers need to pay call charges (outgoing) as per applicable ConnecTel tariff | |
| During Trial period, required hardware (Ethernet Switches/ATA\s) will be provided by ConnecTel. | |
| The hardware charges will be paid by customers, once they will decide to acquire Virtual PABX solution. | |
| Virtual PABX Service Features | ||
| Feature | Options | Description |
| Direct Inward Dialing (DID) | Ring Group | DID is a feature which provides a facility to dial directly to an extension from PSTN/PLMN without entering IVR. One or multiple DIDs can be assigned to each of the options mentioned. |
| Extension | ||
| Interactive Voice Response (IVR) | ||
| Call queue/Automatic Call Distribution (ACD) | ||
| Voicemail | ||
| Conference room | ||
| Ring Groups | No restriction on the number of extensions | Ring-group is a group of extensions on which incoming calls can be directed. All the member extensions ring at the same time and anyone can answer to the call. |
| One extension can be a part of several ring groups | ||
| Conference room | Recording* | A conference room is enhanced version of 3-way calling. The difference is that everyone has to call into the conference room and there is virtually no limit to the number of attendants. |
| Pin Protection | ||
| Talker Detection | ||
| IVR Tree | Tree view | This provides a visual view to the customer about the logic call routing of the Interactive Voice response (IVR) menu OR the auto attendant menu. |
| Call Queue/ACD | Music on Hold (MoH) | A basic call center, without having dynamic agents or reporting. For a complete call center solution, refer to "Virtual PABX Call Center" |
| Recording* | ||
| Ring Strategies (Ring all, Round robin etc) | ||
| Queue Greetings | ||
| Queue status announcements | ||
| Voicemail | Two Weeks Archive | Call to a busy/unattended extension can be forwarded automatically to voicemail. |
| Per extension voicemail | ||
| Voicemail Group | ||
| End user Features | Call Parking | These features are applicable to each extension. |
| Call Pickup | ||
| Last Caller | ||
| Call Filters & Blocking | ||
| Do Not Disturb | ||
| Call Forwarding | ||
| Follow Me | ||
| Group Hunt | ||
| Trunk-lines | Outbound | Number of lines/simultaneous calls to PSTN/PLMN |
| Inbound | ||
| Monitoring | Status of Extensions (Active/off-line) | Active extension and calls can be monitored by an administrator. He/she also have a feature to listen to these calls to maintain a quality check. |
| Active calls | ||
| Listen to active calls | ||
| Reports | Rated CDRs | All call records including billing information for each extension can be viewed. If call recording feature is enabled, you can also download recording for a particular call. Furthermore a CSV file can also be downloaded for use of customized reporting. |
| Listen to recorded calls* | ||
| Convert to Comma Separated Version (CSV) | ||
| Advance searching | ||
| System | Upload IVR sound files | A web-portal from where customer can upload IVR/MoH files of his own choice. |
| Upload Music on Hold MP3 sound files | ||
| *Recording archive is maintained for 2-Weeks | ||