Privacy Policy

Effective Date: January 1, 2026

Connectel Pvt. Ltd. (“Connectel”, “we”, “our”, or “us”) is committed to protecting the privacy and confidentiality of our customers, website visitors, and users of our internet and connectivity services. This Privacy Policy explains how we collect, use, disclose, and safeguard your information.

1. Company Information

Company Name: Connectel Pvt. Ltd.
Business Type: Internet Service Provider (ISP)
Related Company: WCPL

2. Information We Collect

Personal Information: Name, CNIC/passport number, phone number, email address, residential or business address.
Account & Billing Information: Customer ID, service plans, invoices, payment records.
Technical & Usage Data: IP address, connection logs, device identifiers, bandwidth usage, network performance metrics.
Support Communications: Call recordings, emails, support tickets, and chat history.

3. Purpose of Data Collection

Provision and management of internet and connectivity services
Customer registration, identity verification, and account maintenance
Billing, invoicing, and payment processing
Network monitoring, diagnostics, and service optimization
Compliance with legal, regulatory, and PTA requirements
Customer support, service updates, and notifications
Security monitoring and prevention of fraud or misuse

4. Data Sharing and Disclosure

Connectel does not sell or rent personal information. Data may be disclosed:

To government authorities, regulators, or law enforcement when legally required
To trusted vendors or partners for service delivery under confidentiality agreements
To subsidiary or affiliated entities for operational purposes
To protect the rights, property, or safety of Connectel and its users

5. Data Retention

Personal and technical data is retained only for the duration necessary to fulfill service obligations, comply with legal requirements, and resolve disputes.

6. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect personal information. Despite these measures, no internet-based system can be guaranteed to be completely secure.

7. User Responsibilities

Users are responsible for maintaining the confidentiality of their account credentials and for all activities conducted through their accounts.

8. Cookies and Website Analytics

Our website may use cookies and similar technologies to improve functionality and analyze traffic. Users may disable cookies through browser settings.

9. User Rights

Request access to personal information held by Connectel
Request correction of inaccurate or outdated information
Request deletion of data, subject to legal and regulatory limitations
Raise concerns regarding data usage or privacy practices

10. Policy Updates

Connectel may update this Privacy Policy from time to time. Updates will be posted on our website and become effective immediately.

11. Contact Us

If you have any questions or concerns regarding this Privacy Policy, please contact:

Connectel Pvt. Ltd.

Phone: (042) 111-700-007, (042) 3517-1070, (042) 3517-1071
Fax: (042) 3520-1929

Address:
141–143 Maulana Shaukat Ali Road
Near Jinnah Hospital
Lahore, Pakistan